|Shipping & Delivery |
|Yocaher Skateboards offers free shipping on orders of $25 or more. Free shipping is limited to the Continental U.S. |
All orders placed by 5:00PM PST will be shipped within 1-2 business days guaranteed.
|International Shipping |
|International orders are shipped via USPS Priority Mail
- International shipping provides only estimated delivery dates (normally 10 business days depending on location).
Procedures that are required by customs can cause delays in delivery times.
You, the customer, will have to pay custom duties and taxes and/or VAT (Value Added Tax) on the items you purchase; we have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information on your country’s statues.
|We allow our customers to return their items within 30 days of the product receipt for a refund or an exchange for defective items. Please make sure to check all your items for defects before use. Items cannot be returned in used condition. Once a skateboard has been assembled, its parts cannot be returned or exchanged. To initiate a return, you need to obtain a Return Merchandise Authorization Number (RMA#) by contacting us. All products being returned need to be in new an unused condition to receive a full refund. No refunds will be issued if a product is returned without authorization. Your refund does not include shipping charges. Customers are responsible for all associated shipping costs for returning their item. Returned and exchanged merchandise will be subject to a 25% restocking fee for all free shipping items.|
No returns accepted on International orders, unless product is defective.
All returned items must be unused, and in new condition. The following situations are not accepted for return.
Breakage due to:
Improper installation of accessories
Improper foot positioning when landing high impact tricks
|What information do we collect?|
|We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or form of contact. You may, however, visit our site anonymously.|
|What do we use your information for?|
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience (your information helps us to better respond to your individual needs)
; To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
|How do we protect your information?|
|We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.|
|Do we disclose any information to outside parties?|
|We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.|
|California Online Privacy Protection Act Compliance|
|Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account and going to the 'Your Account Details' page.|
|Children’s Online Privacy Protection Act Compliance|
|We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.|
|Terms and Conditions|
|Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.scuffz.com/shipping-returns/|
14455 Ramona Ave. Unit D
Chino, CA 91710
|Why does my board have poor turning abilities?|
The trucks may be too tight. In order to loosen your trucks, use the largest size on your T-tool in and turn the kingpin in a counter-clockwise rotation.
If you board is experiencing wheel-bite, (when the wheels rub against the deck when leaning) be sure that you have the appropriate sized riser pads on your setup and that you are not exceeding the recommended weight limit. Wheel-bite can also occur if your trucks are too loose.
Experiment with your truck tightness to find what works best for you!
|Why do my wheels barely spin?|
|Wheels may not spin well for various reasons. Be sure to check:
- You have two washers on your truck axle. One washer per side, per wheel.
The locking nut for the truck axle is not too tight. If the locking nut is too tight, the wheel will not spin. Use your T-tool to adjust the tightness of your locking nut.
Your bearings are not properly installed. Bearings must be flush with the wheel’s core.
The bearings are damaged. If your bearings were not installed using proper installation methods, they could easily be damaged and affect the overall performance of the bearing. A common mistake is hammering or pounding in the bearing with a T-Tool. Hammering or pounding will damage the protective shield face on the bearings and interfere with the function of the ball bearings inside.
|My board makes a squeaky noise when riding/turning. Is this normal?|
|The squeaking is perfectly normal. The squeaking comes from the pivot cup. The pivot cup is the insert in between the hangar and the baseplate. The squeaking is caused by the intense friction of the pivot cup, hangar, and baseplate when doing heavy turning. If the noise is not of your preference, some quick fixes include: |
|I’m excited about my new board and combo set that I got in today! The only thing is that I don’t know how to assemble the board. Can you help me?!|
Your combo kit should come with an installation instruction sheet. The sheet will tell you proper tools needed for assembly and proper installation steps. If your combo set instruction sheet did not come with your combo kit send us an email, and we can email you a copy.
If you are still having difficulty with proper installation, give us a call between 9:00 AM and 5:00 PM PST to speak with a Yocaher Team member. We will be more than glad to walk you through this process.
|I’m having difficulty deciding which style of board is the perfect for me. Can you help me decide what would fit best for me?|
You can refer to our homepage about the details of each different shape of board. If those descriptions are not sufficient enough to help you decide what is best for you, feel free to contact us.
We are excited to get you going! Give us a call and let us help you choose what is best for you!
|My light-up longboard wheels won’t light up. What’s wrong with them?|
|Yocaher Light-up wheels will light up only when riding or spinning. The mechanism that produces energy for the LED lights works with friction. If your locking nut is too tight, or if your bearings are not installed properly, this may interfere with the friction that is needed to light up the wheels. Check your tightness, and check your bearings. |
|I just started riding my new board and it’s defective. Do I get an exchange or refund?|
If your item is defective, we will do our best to get you back on your wheels!
Refer to our return policy about defects and contact us if you have any further questions or would like to submit a review for your return/exchange.
If you believe something is defective with your product, but not entirely sure what the issue is, contact us so we can run you through a few steps to help solve your problem. At times, the item issue is small and fixable with a few quick adjustments.
|All four wheels don’t touch the ground. What is going on with my complete board?|
When all four wheels don’t touch the ground, it is possible that your deck is warped and is considered defective; for this instance, contact us and we will fix your order based on our return policy.
Another common reason all wheels don’t touch the ground is because of the tightness on your trucks. If the tightness of your trucks is different from each other, this could cause the wheels to be unbalanced. Make sure that your wheels are balanced before riding safely.
If you are unsure if you’re board is warped or defective, contact us.
|How do I install my skateboard rails?|
|Every set of rails come with a set of mounting screws. It is recommended to use a power drill for easy installation. If you are missing the mounting screws, contact us and we will get you what you deserve!|